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Shop the best Pick n Mix Sweets

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! You are able to cancel your order up until it dispatches which is usually within 24 hours of the order being placed.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. You can also reach out directly by email to hello@sosweetshop.co.uk, the inbox is monitored 9am - 5pm Monday - Friday. We will aim to respond within 24 hours.

How can I track my order?

When your order has been shipped from our warehouse you will receive an email notifying you that your order has been dispatched. This email will contain your tracking number which you can use to get live updates right up until the delivery date. - If you need any help, please get in touch.

There's a problem with my order, what do I do?

We're really sorry to hear this! Our team will be more than happy to help you with this.

Please email our customer services team at hello@sosweetshop.co.uk with details of the issue and any relevant information (e.g. order number) and photographs if necessary.

Shipping

Do you ship outside of the UK?

Unfortunately, at this time we are unable to ship outside of the UK. Our team are working hard to introduce worldwide shipping but we want to make sure that our UK customers receive the best service that we can possible offer before we expand globally.

How long will it take to receive my order?

Standard shipping normally takes 3-5 working days. Next day shipping is available on all orders.

Payment

How secure is my payment

Our payment system is 100% secure so you can pay with peace of mind. We encrypt all payment data and use 3D secure checkouts and PCI-compliant servers. You're in safe hands!

Can I pay in instalments?

Yes, we offer payment via Clearpay. You can shop now and pay over 6 weeks, always interest free. Just select 'Clearpay' at the checkout.

What payment options do you offer?

We offer a few different payment options at the checkout: Debit/Credit Card, PayPal or Clearpay. All payment data is fully encrypted and secure so you can pay with peace of mind.

Returns and Refunds

Do you accept returns?

Unfortunately, due to the nature of goods that we sell we cannot accept returns. If there is an issue with a product being incorrect or damaged then please reach out to hello@sosweetshop.co.uk and we will be happy to discuss this with you.

Products

Do you have any halal products?

Our entire Sweetzone range is halal and very tasty. You can see the full range of our halal selection here

When will my favourite product return?

We are always looking to keep best sellers in stock. If we do not have your favourite in stock currently, trust us we are working on it.

Dietary requirements

If you have a particular allergy and you are wondering if you can enjoy a particular treat. Please feel free to reach out to us by email to hello@sosweetshop.co.uk and we will be happy to suggest treats you can enjoy.

Want to work with us?

Social Media Star?

If you want to partner with us to promote our products on your social media profile, please reach out to jasmine@sosweetshop.co.uk who will be happy to discuss this with you.

Looking for a career?

Please check out our careers page to see what positions we currently have available.

Charity Requests

Can you sponsor me for an event?

We would love to hear about your event, please reach out to us by sending an email to hello@sosweetshop.co.uk and let us know more about your fundraising activities. We cannot promise to fulfil every request as we are inundated with requests to support a range of charities every year and it’s not possible for us to honour every request.

Still looking for answers?

If you have a question that we have not answered here. Please send us an email to hello@sosweetshop.co.uk and we will be happy to help you further.