Shipping

Unfortunately, at this time we are unable to ship outside of the UK. Our team are working hard to introduce worldwide shipping but we want to make sure that our UK customers receive the best service that we can possible offer before we expand globally.

We ship with DPD, Royal Mail and Evri (formerly Hermes). We try and give as much choice as possible when it comes to shipping options, but sometimes there a limitations due to size and weight. All available options for your order and shipping address will be available at the checkout.

I've placed an order!

When your order has been shipped from our warehouse you will receive an email notifying you that your order has been dispatched. This email will contain your tracking number which you can use to get live updates right up until the delivery date.

We're really sorry to hear this - our team take the utmost care when picking and packing orders but sometimes products can get damaged during transit.

Please email our customer services team at hello@sosweetshop.co.uk with details of the damage alongside photographs of the damaged products.

We're really sorry to hear this! Our team will be more than happy to help you with this.

Please email our customer services team at hello@sosweetshop.co.uk with details of the issue and any relevant information (e.g. order number) and photographs if necessary.

Unfortunately, we do not accept returns on orders due to the nature of the products that we sell.

If you have an issue with your order, please contact our customer services team by emailing hello@sosweetshop.co.uk and include details of how we can help you.

Payment

Our payment system is 100& secure so you can pay with peace of mind. We encrypt all payment data and use 3D secure checkouts and PCI-compliant servers. You're in safe hands!

Yes, we offer payment via Clearpay. You can shop now and pay over 6 weeks, always interest free. Just select 'Clearpay' at the checkout.

We offer a few different payment options at the checkout: Debit/Credit Card, PayPal or Clearpay. All payment data is fully encrypted and secure so you can pay with peace of mind.

Products

We list a products ingredients where we can on the product page. If you can't find a product's ingredients or want some more information, please just email us at hello@sosweetshop.co.uk and our team will be more than happy to help!

*Please note that we accept no liability if ingredients information is wrong. ALWAYS read the wrapper before consuming.*

If you have an allergy and need some more information about a product then please contact our team at hello@sosweetshop.co.uk and we'd be more than happy to help you.

We list a products ingredients where we can on the product page. *Please note that we accept no liability if ingredients information is wrong. ALWAYS read the wrapper before consuming.*

Email us

hello@sosweetshop.co.uk

Office hours:
Monday-Friday
9am-5pm

Our team will aim to respond within 1 working-day.